Refund policy

Return Policy

At Bot Parts Direct, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day hassle-free return policy, and we cover the return shipping costs.

Return Eligibility

• Items must be returned within 14 days of the delivery date.
• The product must be unused, in its original packaging, and in the same condition as received.
• Items that are damaged due to misuse, neglect, or improper handling are not eligible for return.

How to Initiate a Return

1. Contact Us: Email our customer support team at support@333designs.net.
2. Receive a Prepaid Shipping Label: Once your return is approved, we will provide you with a prepaid shipping label via email.
3. Package the Item: Securely pack the item in its original packaging and attach the return label.
4. Drop It Off: Send the package back using the designated shipping carrier.

Refund Process

• Once we receive and inspect the returned item, we will process your refund within 3-5 business days to the original payment method.
• If the item does not meet the return eligibility criteria, we will notify you and discuss possible alternatives.

Exchanges

If you received a damaged or incorrect item, we will gladly send a replacement at no extra cost. Contact us within 14 days of delivery to arrange an exchange.

Questions?

For any inquiries about our return policy, feel free to reach out at support@333designs.net.