30-day no-hassle returns. If it doesn't work, we make it right — no runaround.
We stand behind every part we sell. If you're not satisfied for any reason within 30 days of delivery, we will issue a full refund or send a replacement — your choice. No restocking fees. No hassle.
Returns are accepted within 30 days of the delivery date. Items may be returned in any condition — installed, uninstalled, or unused. If the part didn't fit or didn't solve your problem, that's on us to fix.
Email us at support@botpartsdirect.com with your order number and a brief description of the issue. We'll respond within 1 business day with a prepaid return label or a direct replacement — whichever you prefer.
You do not need to send the item back first to get a refund. For low-cost items, we may simply issue the refund and let you keep or dispose of the part.
Once approved (usually same day), refunds are credited back to your original payment method within 3–5 business days. You'll receive an email confirmation when the refund is issued.
If you received the wrong part or a part that doesn't fit your model, we will send the correct part at no charge and cover return shipping. Send us a photo of your robot vacuum's model sticker and the part you received and we'll sort it out immediately.
If your item arrived damaged or is defective out of the box, email us a photo and we'll ship a replacement the same or next business day — no return required.
Last updated: May 2026. BotPartsDirect is a registered trade name of JEK Enterprises Inc, United States.